Frequently asked questions
You can reach us by email at aurora.femmefashion@gmail.com, and our customer service team will be happy to assist you with anything you need!
Yes, all orders placed come with fast and free delivery
Unfortunately, once an order has been placed, we are unable to make changes. The best thing you can do is contact our customer service team as soon as possible, and we will work together to find a solution.
Customer service team: aurora.femmefashion@gmail.com
Yes, you can track your order! We will provide you with a tracking code, which you can use on our website under the 'Track & Trace' menu to monitor the status of your shipment.
Returns
Yes, you have a 14-day money-back guarantee. If you're not satisfied with your purchase, you can return it within 14 days for a full refund. Please note that return shipping costs will be deducted from the refund.